Login Help

• How do I get a Blackbaud.com login?
  If you’re associated with an organization that has Blackbaud software and an active maintenance plan, you might already have a login! To find out, click Can't log in?, enter your email address, and click Submit.
  
  If you have a Blackbaud.com account, we'll automatically send you an email with your user name and a secure link to reset your Blackbaud.com password; just follow the instructions and you’ll be logged into our website in no time. If you don’t already have a Blackbaud.com account, one of your colleagues with site administrator rights can invite you to create a Blackbaud.com login and be added to our records.

• What if I've forgotten my user name?
  Click Can't log in? on the Log In page, enter your email address, and click Submit. We'll send you the Blackbaud.com Login Request email that includes your user name.

• What if I've forgotten my password?
  Click Can't log in? on the Log In page, enter your email address, and click Submit. We'll send you the Blackbaud.com Login Request email that includes your user name and a secure link to reset your website password. When you click the link in the email, you'll be asked to answer your security question and then enter and confirm a new password.

• Does my Blackbaud.com login match the user name and password I use for Blackbaud software and services?
  No, your Blackbaud.com login is specific to our website and gives you access to our secure online support resources. You may be able to change and standardize your various logins. We also recommend you mark the "Stay logged in" checkbox on the Log In page for easy access to Blackbaud.com.
  
  If you are trying to log into ResearchPoint, Blackbaud Sphere, Blackbaud Merchant Services (BBMS), BlackbaudNow, Blackbaud Nonprofit Central, or Blackbaud Application Hosting, use the appropriate link below:

  • ResearchPoint: https://login.blackbaudondemand.com/?SiteID=###
    Note: Replace ### with your organization's site ID, which displays in the Default Organization section of your profile.
  • Blackbaud Sphere
  • Blackbaud Merchant Services (BBMS)
  • BlackbaudNow
  • Blackbaud Nonprofit Central
  • Blackbaud Application Hosting: Boston
  • Blackbaud Application Hosting: Orange County
  • Blackbaud Application Hosting: Vancouver

• What are the criteria for my Blackbaud.com user name and password?
  Both your user name and your password must contain at least six characters and no blank spaces. Your password must include at least one letter and one number or special character. To comply with industry security standards, we encrypt your website password.
  
  You must select and answer a security question, such as, "In which city were you born?" If you request a password reset, we'll ask you to answer your security question. This industry standard measure enables us to verify your identity and ensure your security.

• Can a Blackbaud employee change my website login for me or give me my password?
  No. If we could, your login wouldn't be secure. You can retrieve your user name and reset your password from our website's Log In page.

• Can I log in on behalf of another organization?
  Yes. If you are associated with more than one organization, you can change your default organization settings in your profile to log in and access resources on its behalf.

• Can I save my user name and password?
  Yes. On the Log In page, mark the "Stay logged in" checkbox; then click Log In. If you don't click Log Out, your website user name and password will be saved on your computer and you will not have to log in again on that computer.

• What if I'm still stuck?
  Please contact us if you have any questions or problems logging into our website; we really want you to be able to log in and take advantage of all the resources we've created for you!

Any information you provide will be used only by us and won't be shared. Review our privacy policy for more information.